I was working in a company which is up linking TV services on satellite on D2H platform. Here we were five engineers looking after operations of Teleport. We were looking operations and maintenance of earth station system including antenna and associated equipment and power systems. We came across problems in TV services and rectified it. After four years of service this teleport was acquired by another company working in same type of uplink services.

The new company took us with existing equipment at teleport. The location of teleport not changed. Thus you may say only management changed other than all remain same. New company now said that we have two teleports. Thus redundancy of service providing become strong. After two years teleport was shifted to main teleport.

I was working at new teleport of the company. After one week I heard the operations manager of was shouting too much on a technician. The director and VP were listening it. He was yelling because the service outage of a TV service occurred for longer duration. It seems manager wanted the duration of outage to be minimum but gone out of limit.

I was given responsibility of operations at teleport. I decided if an outage occurred it cannot be reduce by shouting or yelling on the Tech. So I decided to train the technical staff so the outage can be minimized. I gave points how to proceed in case of TV service problem. What we have to check first.

Every day early in the morning I sit with them in MCR and check their log book discuss with them. If on a problem I see tech took longer than expected. I explained them where they were wrong otherwise it may be fixed in just 5 minutes. I use to call staff who has attended the problem when he comes next day, explained him what he missed. Ask him to document it so that other tech follows.

Since operation team is always monitoring the down link services of almost all transponders which they uplink from this facility. Monitoring by physical down link of the satellite transponder and with the use of small dish, LNB through IRD’s are fed and individual services are tuned and displayed on monitor TV or Television wall.

Test tools are inbuilt in the software driven monitoring system. It was available and screen displays each TV channels health. The moment a TV channel turns red, indicates some problem in that service. You must look details of problem and fix it. A client whose TV channel affected due to problem will call you immediately.

Operation team consists of one Engineer and three or four Technicians in the shift. When the phone rings, you lift and salute then tell the facility name before talking to him (client). Then you must listen /receive his (clients) complaint against TV Channel carefully. Humbly reply client that-‘let us check and call you back soon’. Or ‘asked him to hold line, we are going to check’. Depend upon his complaint check it and reply him about the problem. If you are getting TV channel ok at Teleport bring the TV channel on monitor and unmute audio so that client listen his TV audio. Now you may say channel is running ok. If client still not agree with you. You may say-‘There may be some problem at your premises. Kindly get checked and fixed it’.

An outage report to be sent to client stating start and end time of the problem and duration of the service interrupted. Give reason of outage where problem was lying. It may be at facility, or transportation, or at client’s end. This will be record of the problem and duration. It is important to try and fix problem at your earliest.